Terms of service

OVERVIEW

Welcome to Secret Lingeries! The terms "we", "us", and "our" refer to Secret Lingeries, operating in Karachi, Pakistan. By accessing our website, browsing our collections, or purchasing our products, you agree to comply with and be bound by these Terms & Conditions.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should discontinue use of our website and services.

SECTION 1 - ELIGIBILITY AND ACCOUNT ACCESS

By using our website, you represent that you are at least 18 years of age, or accessing the site under the supervision of a parent or legal guardian.

To complete purchases, you may be required to provide accurate and current personal information, including your full name, delivery address, phone number, and email address. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

SECTION 2 - PRODUCTS, PRICING, AND DESCRIPTIONS

We strive to ensure that all product descriptions, images, and prices listed on our website are as accurate as possible. However, slight variations in color or appearance may occur due to screen settings, photography lighting, or manufacturing updates.

Pricing: All prices are listed in Pakistani Rupees (PKR) and are subject to change without prior notice.
Availability: Product availability is subject to change. We reserve the right to limit quantities or discontinue any product at any time without notice.

SECTION 3 - ORDERS AND CANCELLATIONS

When you place an order with Secret Lingeries, you are submitting an offer to purchase.

Order Confirmation: We reserve the right to accept or decline any order for reasons including product unavailability, payment verification issues, or delivery restrictions.
Cancellations: You may request an order cancellation before it has been processed and dispatched by contacting our customer support team. Once an order is dispatched, it falls under our standard Return & Refund Policy.

SECTION 4 - SHIPPING AND DELIVERY

We offer reliable shipping across Pakistan.

Delivery timelines are estimated based on courier service standards and are not guaranteed.
Secret Lingeries is not liable for delays caused by courier logistics, incomplete delivery addresses provided by the customer, or unforeseen circumstances beyond our control.

SECTION 5 - INTELLECTUAL PROPERTY

All content on this website—including but not limited to brand names, logos, text, graphics, images, product layouts, and website design—is the exclusive property of Secret Lingeries.

You are permitted to use the website for personal, non-commercial shopping purposes only. Unauthorized reproduction, distribution, modification, or republication of any material from this site without our explicit written consent is strictly prohibited and protected under Pakistani intellectual property laws.

SECTION 6 - THIRD-PARTY LINKS AND TOOLS

Our website may contain links to third-party websites or integrated tools (such as payment gateways or social media plugins). We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party services. Your interaction with third-party sites is strictly at your own risk.

SECTION 7 - RELATIONSHIP WITH SHOPIFY

Our online store is hosted on Shopify, which provides the e-commerce platform allowing us to sell our products to you. All direct transactions, customer service inquiries, and product fulfillments are managed by Secret Lingeries. You acknowledge that Shopify acts solely as a technology hosting provider and holds no direct liability for product sales or transactions.

SECTION 8 - PRIVACY AND DATA PROTECTION

All personal information submitted through our website is handled in accordance with our Privacy Policy. By using our services, you consent to our collection and use of your data for order processing, customer support, and internal business improvements.

SECTION 9 - USER CONDUCT AND PROHIBITED USES

You agree to use our website for lawful purposes only. You are strictly prohibited from:

Submitting false, misleading, or fraudulent order and contact information.
Attempting to interfere with, disrupt, or bypass the security features of our website.
Uploading or transmitting malicious code, viruses, or automated scraping tools.
Harassing, abusing, or defaming our staff or customers.

We reserve the right to suspend or terminate user access immediately if any violation of these terms occurs.

SECTION 10 - LIMITATION OF LIABILITY

Secret Lingeries, its owners, and employees shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our website, purchase of products, or temporary unavailability of our online services, to the maximum extent permitted under Pakistani law. All products are provided on an "as is" and "as available" basis.

SECTION 11 - GOVERNING LAW AND JURISDICTION

These Terms & Conditions, and any separate agreements whereby we provide services to you, shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any legal disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Karachi, Sindh.

SECTION 12 - CHANGES TO TERMS

We reserve the right to update, modify, or replace any part of these Terms & Conditions at our sole discretion. Any updates will be posted directly on this page, and your continued use of the website following the posting of changes constitutes acceptance of those updates.