Refund policy

At Secret Lingeries, customer satisfaction and safety are our top priorities. Due to the intimate nature of our products and strict health and hygiene regulations, we maintain clear guidelines regarding returns and exchanges.

1. Non-Returnable & Non-Exchangeable Items

For hygiene and health safety reasons, the following categories are strictly non-returnable and non-exchangeable once delivered, unless they arrive damaged or defective:

Panties and briefs
Lingerie sets and bodysuits
Shapewear and adhesive innerwear

2. Eligible Return/Exchange Conditions

We accept return or exchange requests within 3 days of delivery under the following conditions:

You received a wrong item, wrong size, or incorrect color.
The product arrived defective or damaged.
The item is completely unused, unwashed, unworn, and has all original tags and packaging intact.

3. How to Request an Exchange or Refund

Contact Us: Reach out to our support team within 3 days of receiving your order via WhatsApp at +92 309-3836062 or email at secretlingeriespk@gmail.com.
Provide Details: Include your order number, clear pictures or a video showing the damaged/incorrect product, and a short explanation.
Review: Our customer care team will review your request within 24–48 hours.

4. Returns & Courier Charges

Store Fault: If the mistake was ours (damaged, defective, or incorrect item sent), Secret Lingeries will arrange a free replacement pickup or cover full courier return costs.
Customer-Requested Exchanges: If an exchange is approved for an eligible item, the customer will bear the return courier charges (standard flat rate of PKR 200–250).

5. Refund Process

Cash on Delivery (COD) Orders: Approved refunds will be transferred via EasyPaisa, JazzCash, or direct bank transfer within 5–7 business days after we inspect the returned product.
Prepaid Orders: Credit/debit card refunds will be processed back to the original payment channel within 7–10 business days.